Returns reason codes and root causes: using returns data to prevent returns

Skills you'll practise

• Record a return's stated reason and inspected finding as separate facts using a clear code list
• Spot problems in a reason-code list (overlap, vague codes, an uncontrolled 'other') and propose fixes
• Rank return causes with a Pareto chart and with return rates that state their denominator
• Route a cause (picking, packing, carrier, product, listing) to the owner who can change it, with evidence
• Check whether a change reduced returns by comparing rates over comparable periods

Course outline

1. 1.Using returns data to prevent returnsVideo · 2 min
2. 2.Reason codes people can apply the same wayLesson · 17 min
3. 3.Finding the biggest causesLesson · 19 min
4. 4.From cause to fix, and checking it workedLesson · 19 min
5. 5.Returns reason codes and root causes: using returns data to prevent returns: knowledge checkKnowledge check · 18 questions
6. 6.Returns are up: is it the new carrier?Scenario
7. 7.Final exam10 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• Pareto chart: bars in descending order with a cumulative line; one of the seven basic tools of quality (general reference)
• General warehouse and reverse-logistics practice