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Start with a package. Make it yours.

Starter packages give you jobs, skills, lessons, questions and scenarios for common kinds of work. They're starting points to review and adapt to how your business works, not validated or complete curricula.

What's in the library today

Live counts from this installation. Published means employees can use it now; waiting means it's drafted but a person still has to review it (for example, questions whose images haven't been approved yet). Starter content is labelled as needing subject review until someone who knows the subject signs it off.

  • Company-wide

    Courses
    10
    Lessons
    30
    Training videos
    10
    Questions published
    129
    Questions waiting for review
    73
    Scenarios
    9
    Learning paths
    2
    Formal exams
    4

  • Customer service

    Helping customers by phone, chat, email or in person.

    Courses
    12
    Lessons
    36
    Training videos
    12
    Questions published
    175
    Questions waiting for review
    55
    Scenarios
    9
    Learning paths
    2
    Formal exams
    4

  • Field service

    Technicians who visit customer sites to install, maintain and repair.

    Courses
    6
    Lessons
    18
    Training videos
    9
    Questions published
    81
    Questions waiting for review
    17
    Scenarios
    7
    Learning paths
    2
    Formal exams
    4

  • Finance / bookkeeping

    Recording transactions accurately, paying and collecting on time, and protecting the business's money.

    Courses
    14
    Lessons
    42
    Training videos
    14
    Questions published
    190
    Questions waiting for review
    88
    Scenarios
    11
    Learning paths
    3
    Formal exams
    6

  • Human resources

    Hiring, onboarding, supporting and protecting employees.

    Courses
    10
    Lessons
    30
    Training videos
    10
    Questions published
    135
    Questions waiting for review
    65
    Scenarios
    11
    Learning paths
    2
    Formal exams
    4

  • Management / leadership

    Leading people, planning and coaching.

    Courses
    16
    Lessons
    48
    Training videos
    19
    Questions published
    238
    Questions waiting for review
    69
    Scenarios
    17
    Learning paths
    4
    Formal exams
    8

  • Manufacturing

    Producing to standard, safely, with consistent quality.

    Courses
    5
    Lessons
    15
    Training videos
    6
    Questions published
    70
    Questions waiting for review
    25
    Scenarios
    5
    Learning paths
    2
    Formal exams
    4

  • Marketing

    Reaching the right people with clear, accurate, on-brand messages, and learning from the results.

    Courses
    12
    Lessons
    36
    Training videos
    12
    Questions published
    134
    Questions waiting for review
    77
    Scenarios
    8
    Learning paths
    2
    Formal exams
    4

  • Office / administration

    Keeping the office running: schedules, records, communication and accuracy.

    Courses
    10
    Lessons
    30
    Training videos
    10
    Questions published
    125
    Questions waiting for review
    58
    Scenarios
    9
    Learning paths
    3
    Formal exams
    6

  • Operations

    Running day-to-day work reliably and improving it.

    Courses
    7
    Lessons
    21
    Training videos
    10
    Questions published
    107
    Questions waiting for review
    23
    Scenarios
    8
    Learning paths
    1
    Formal exams
    2

  • Safety

    Everyday workplace safety for every team. Complements, and never replaces, legally required, site-specific safety training.

    Courses
    7
    Lessons
    21
    Training videos
    12
    Questions published
    116
    Questions waiting for review
    40
    Scenarios
    6
    Learning paths
    2
    Formal exams
    4

  • Sales

    Finding, qualifying, winning and growing customers.

    Courses
    20
    Lessons
    60
    Training videos
    20
    Questions published
    273
    Questions waiting for review
    125
    Scenarios
    19
    Learning paths
    3
    Formal exams
    6

  • Technical support

    Helping customers solve problems with a product or service.

    Courses
    5
    Lessons
    15
    Training videos
    5
    Questions published
    78
    Questions waiting for review
    39
    Scenarios
    7
    Learning paths
    2
    Formal exams
    4

  • Technology / IT

    IT support, networks, cloud, security and data center work.

    Courses
    237
    Lessons
    716
    Training videos
    194
    Questions published
    3,364
    Questions waiting for review
    1,007
    Scenarios
    174
    Learning paths
    30
    Formal exams
    61

  • Warehouse / logistics

    Receiving, storing, picking, packing and shipping goods accurately and safely.

    Courses
    8
    Lessons
    24
    Training videos
    11
    Questions published
    113
    Questions waiting for review
    28
    Scenarios
    11
    Learning paths
    3
    Formal exams
    6

Available starter packages

Pick any number during setup. You can switch areas on or off later without losing anyone's past results.

  • Technology / IT

    Microsoft 365, networking, security, data centers, hardware and vendor tools.

    Includes lessons, questions and realistic scenarios for IT support, networking, security and data centers.

  • Sales

    Discovery, product value, objections, follow-up and closing for any sales team.

    Example jobs

    Sales Development Rep · Account Executive · Account Manager

    Skills

    Discovery & qualification · Product knowledge & value · Handling objections · Follow-up, CRM & closing · Customer communication

    8 lessons · 48 questions · 2 scenarios

  • Customer service

    Listening, complaints, de-escalation, explaining policies and following through.

    Example jobs

    Customer Service Representative · Customer Service Team Lead

    Skills

    Customer communication · Teamwork & ownership · Complaint handling · De-escalation · Policies & expectations

    6 lessons · 36 questions · 2 scenarios

  • Technical support

    Troubleshooting, useful questions, root causes, escalation and customer updates.

    Example jobs

    Support Specialist · Senior Support Specialist

    Skills

    Troubleshooting method · Triage & escalation · Technical documentation · Customer communication · Information gathering · Incident updates

    6 lessons · 36 questions · 2 scenarios

  • Office / administration

    Accuracy, scheduling, recordkeeping, professional communication and data privacy.

    Example jobs

    Office Administrator · Receptionist · Executive Assistant

    Skills

    Accuracy & recordkeeping · Scheduling & calendar management · Professional communication · Data privacy & confidentiality

    6 lessons · 36 questions · 2 scenarios

  • Operations

    Standard procedures, quality checks, inventory, scheduling and continuous improvement.

    Example jobs

    Operations Coordinator · Operations Manager

    Skills

    Procedures & quality · Inventory control · Scheduling & capacity planning · Continuous improvement

    6 lessons · 36 questions · 2 scenarios

  • Management / leadership

    Delegation, coaching and feedback, conflict, planning and leading through incidents.

    Example jobs

    Supervisor · Department Manager

    Skills

    Teamwork & ownership · Delegation & planning · Coaching & feedback · Conflict resolution · Incident leadership

    6 lessons · 36 questions · 2 scenarios

  • Human resources

    Hiring basics, onboarding, employee relations, policies and confidentiality.

    Example jobs

    HR Coordinator · HR Generalist

    Skills

    Hiring & onboarding · Employee relations · HR confidentiality · Policy & compliance awareness

    6 lessons · 36 questions · 2 scenarios

  • Finance / bookkeeping

    Double-entry basics, reconciliations, payables and receivables, month-end close and fraud controls.

    Example jobs

    Bookkeeper · Accounts Payable / Receivable Clerk

    Skills

    Double-entry bookkeeping · Reconciliations · Payables & invoice accuracy · Receivables & collections · Month-end close · Fraud awareness & payment controls

    6 lessons · 40 questions · 2 scenarios

  • Marketing

    Audience and messaging, writing and editing, campaign planning, measuring results, brand and approvals.

    Example jobs

    Marketing Coordinator · Content Specialist

    Skills

    Audience & messaging · Content creation & editing · Campaign planning · Measuring results · Brand consistency & claim approvals

    6 lessons · 38 questions · 2 scenarios

  • Field service

    Job preparation, professional conduct on site, safe work, job documentation and first-time fixes.

    Example jobs

    Field Service Technician · Senior Field Technician

    Skills

    Job preparation · Customer communication · Safe work on customer sites · Technical documentation · Troubleshooting method · First-time fix & escalation

    6 lessons · 37 questions · 2 scenarios

  • Warehouse / logistics

    Receiving and putaway, inventory counts, picking and packing accuracy, shipping, and warehouse safety.

    Example jobs

    Warehouse Associate · Shipping & Receiving Clerk · Warehouse Lead

    Skills

    Receiving & putaway · Inventory accuracy · Picking & packing accuracy · Shipping & carrier handoff · Warehouse safety · Teamwork & ownership

    6 lessons · 39 questions · 2 scenarios

  • Manufacturing

    Work instructions, quality inspection, machine safety awareness, 5S and shift handoffs.

    Example jobs

    Production Operator · Quality Inspector

    Skills

    Standard work & SOPs · Shift handoffs · Quality inspection · 5S workplace organization · Machine safety awareness

    6 lessons · 39 questions · 2 scenarios

  • Safety

    Hazard spotting, PPE, near-miss reporting, emergencies and safety conversations. Complements, never replaces, required site training.

    Example jobs

    Safety Coordinator · Safety Representative (team member)

    Skills

    Hazard recognition · PPE use · Incident & near-miss reporting · Emergency response · Safety conversations & stop-work

    6 lessons · 39 questions · 2 scenarios

  • Your own area

    Don't see your kind of work? Create departments, jobs and skills yourself, or describe a job in plain English and let AI suggest skills and topics for you to approve.

Shared skills, no duplicates

Skills like listening, documentation or escalation can belong to several jobs at once. Update the content once and every job that uses it gets the change.

Everything is organized as Department → Job → Skill → Topic → Lessons, tests and scenarios, so you can see exactly what each job needs and where its training lives.

See it with your own jobs and topics

Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.

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