Finishing the job: completion reports, sign-off and photo evidence
The end of a job produces the record everyone else relies on: a completion report the customer can understand, a sign-off that means something, and photos that prove what was found and done without capturing personal data. This course covers all three. Your organization's work order system, contract terms and policies govern; the ICO's definition of personal data is used as the UK example. Jobs and people are fictional.
- Level
- Beginner
- Length
- About 40 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 3 Oct 2026
Skills you'll practise
- Write a completion report that states what was requested, found, done, proved, outstanding and recommended
- Obtain customer sign-off from an appropriate person and record refusals or absences honestly
- Recognize that a technician never signs on the customer's behalf
- Take a photo set that shows context, identification, the fault and the proof of the fix
- Avoid capturing personal data in job photos and store photos only where your organization's policy says
Course outline
- 1.Finishing the job: completion reports, sign-off and photo evidenceVideo · 1 min
- 2.A completion report people can useLesson · 13 min
- 3.Sign-off that means somethingLesson · 13 min
- 4.Photo evidence without personal dataLesson · 14 min
- 5.Finishing the job: completion reports, sign-off and photo evidence: knowledge checkKnowledge check · 16 questions
- 6.Finishing the job: completion reports, sign-off and photo evidence: practical exerciseKnowledge check · 1 question
- 7.Final exam9 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- ICO: What is personal data? (UK GDPR guidance, UK example)
- Your organization's field service procedures, the manufacturer's instructions and the customer's site rules (these govern)
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.