Reading and updating work orders

Skills you'll practise

• Identify the type, priority, response and fix targets, asset and requirements on a work order before travelling
• Spot inconsistencies in a work order (asset, location, history) and query them with dispatch before travel
• Choose the correct status at each stage of a job and give every on-hold status a reason and next action
• Record labour, travel and materials on the right work order with the right codes and quantities
• Write notes and fault, cause and remedy codes that another person can act on, and raise follow-on work orders for extra work

Course outline

1. 1.Reading and updating work ordersVideo · 2 min
2. 2.Anatomy of a work orderLesson · 15 min
3. 3.Status updates that people can rely onLesson · 14 min
4. 4.Time, materials, notes and closure codesLesson · 16 min
5. 5.Reading and updating work orders: knowledge checkKnowledge check · 18 questions
6. 6.Reading and updating work orders: practical exerciseKnowledge check · 1 question
7. 7.Final exam10 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• Your organization's field service procedures, the manufacturer's instructions and the customer's site rules
• Your organization's service procedures, policies, authority limits and escalation paths
• General customer service and field service practice (starter content; needs subject review)