Facilities requests, contractor visits and key control
Keep the building working and secure from the office side: log and triage facilities requests with safety first, host contractor visits properly, keep a key and access-card register that's always right, and run room booking fairly.
- Level
- Beginner
- Length
- About 45 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Log a facilities request with the details needed to act on it
- Triage requests so immediate safety and security risks come first
- Prepare, host and close out a contractor visit under the organization's procedure
- Keep a key and access-card register and act on leavers, overdue and lost keys
- Calculate room utilization and apply a fair booking rule
Course outline
- 1.Facilities requests, contractor visits and key controlVideo · 2 min
- 2.Facilities requests: log, triage, closeLesson · 15 min
- 3.Contractor visitsLesson · 15 min
- 4.Keys, cards and roomsLesson · 15 min
- 5.Facilities requests, contractor visits and key control: knowledge checkKnowledge check · 18 questions
- 6.The electrician with no host and no keyScenario
- 7.Final exam9 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- General office administration practice (records, forms, documents, facilities coordination)
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.