Reception and visitor management
Run a front desk that is welcoming and secure: greet and sign visitors in, notify hosts, issue and recover badges, handle contractors and unexpected arrivals, keep the visitor log accurate and private, and use it when the building has to be evacuated.
- Level
- Beginner
- Length
- About 45 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Greet, sign in and badge visitors and notify their host using the site procedure
- Collect only the visitor information the procedure needs and keep the log private
- Handle unexpected visitors, contractors and tailgating without confrontation
- Use the visitor log to support accounting for people after an evacuation
- Hand over the desk so nothing is lost between shifts
Course outline
- 1.Reception and visitor managementVideo · 2 min
- 2.Welcome, sign-in and badgesLesson · 15 min
- 3.Unexpected visitors, contractors and tailgatingLesson · 15 min
- 4.Evacuations, handovers and the logLesson · 15 min
- 5.Reception and visitor management: knowledge checkKnowledge check · 15 questions
- 6.Fire alarm during a busy morningScenario
- 7.Final exam7 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- UK ICO: Principle (c) Data minimisation (UK GDPR example; follow the data-protection law where you work)
- OSHA 29 CFR 1910.38: Emergency action plans, incl. procedures to account for all employees after evacuation (US example; follow your local rules and site plan)
- General office administration practice (scheduling, records, written communication, workflow coordination)
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.