Planning change communication
Plan how a change reaches everyone it affects: map audiences and their concerns, sequence who hears first, run a cascade with a shared core message and FAQ, choose channels that reach every group, collect and answer questions, check understanding, and recognize changes where HR or legal must set the process before anything is said.
- Level
- Intermediate
- Length
- About 50 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Map the audiences for a change, what each needs to know, and their likely concerns
- Sequence announcements so the people who must answer questions hear first, without leaks or surprises
- Write a core message and FAQ that state what changes, why, what doesn't, what's unknown and when
- Run a cascade and check that the message reached every group and was understood
- Identify changes that need HR or legal involvement (consultation, agreement or notice) before announcement
Course outline
- 1.Planning change communicationVideo · 3 min
- 2.Audiences and sequencingLesson · 16 min
- 3.Core message, cascade and FAQLesson · 17 min
- 4.Listening, checking understanding and common mistakesLesson · 17 min
- 5.Planning change communication: knowledge checkKnowledge check · 15 questions
- 6.Final exam9 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Acas: Changes to employment contracts (UK example)
- US Department of Labor: Worker Adjustment and Retraining Notification (WARN) Act (US example)
- General people-leadership practice for team leads and managers
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.