Calls, texts and recordings: compliance awareness for sellers
An awareness course, using US and UK examples, on the rules that shape sales calls and texts: the FTC's Telemarketing Sales Rule and Do Not Call Registry, the FCC's TCPA rules on prerecorded and AI-voice calls and texts, call-recording consent, and the ICO's TPS/CTPS screening rules. Learn what to check, when to stop, and when to ask compliance. Not legal advice; follow your organization's policy and local law.
- Level
- Intermediate
- Length
- About 50 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Describe, at awareness level, how the US Telemarketing Sales Rule and Do Not Call Registry apply to business and consumer calls
- Recognize when prerecorded, artificial or AI-generated voice calls need consent and must be escalated
- Announce call recording and get agreement in line with policy, knowing that some places require all parties to consent
- Screen a UK call list against TPS, CTPS and the internal do-not-call list
- Stop contact promptly when someone asks, and record it
- Spot misleading statements in a call script
Course outline
- 1.Calls, texts and recordings: compliance awarenessVideo · 2 min
- 2.US calling rules at awareness levelLesson · 17 min
- 3.Recording calls and the UK exampleLesson · 15 min
- 4.Honest calls and when to stopLesson · 13 min
- 5.Calls, texts and recordings: compliance awareness for sellers: knowledge checkKnowledge check · 16 questions
- 6.A calling blitz and an AI voice toolScenario
- 7.Final exam11 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- US FTC: Complying with the Telemarketing Sales Rule
- US FTC: Q&A for telemarketers and sellers about the Do Not Call provisions of the TSR
- US FTC: New protections for businesses against telemarketing fraud (TSR amendments, March 2024)
- US FCC: Telemarketing (TCPA rules and consumer protections)
- US FCC: AI-generated voices in robocalls are 'artificial' under the TCPA (February 2024)
- 18 U.S.C. 2511(2)(d): interception with the consent of a party (Cornell LII)
- California Penal Code section 632 (recording confidential communications requires consent of all parties)
- UK ICO: Business-to-business marketing (PECR and UK GDPR)
- UK ICO: Guide to PECR, electronic mail marketing
See it with your own jobs and topics
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