Work instructions, deviations and shift handoffs
Use the current, controlled work instruction at the point of use, know what to do when a step can't be done as written, and hand over a running line so the next shift can act: status, quality holds, equipment changes, safety issues, material and open actions.
- Level
- Beginner
- Length
- About 50 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Confirm that a work instruction at the point of use is the controlled, current revision
- Stop and escalate when a step can't be done as written, instead of improvising
- Explain how an authorized temporary deviation differs from a hand-written change on the instruction
- Write and give a shift handoff that covers status, quality, equipment, safety, material and open actions
- Use read-back and a walk of the line to confirm the handoff was understood
Course outline
- 1.Work instructions, deviations and shift handoffsVideo · 2 min
- 2.Using controlled instructionsLesson · 16 min
- 3.When the instruction can't be followedLesson · 16 min
- 4.Shift handoffs on the production floorLesson · 18 min
- 5.Work instructions, deviations and shift handoffs: knowledge checkKnowledge check · 16 questions
- 6.Work instructions, deviations and shift handoffs: practical exerciseKnowledge check · 1 question
- 7.Final exam9 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- ISO 9001:2015 Quality management systems: Requirements (clauses cited: 7.5 documented information, 8.5.2 identification and traceability, 8.7 control of nonconforming outputs)
- Your site's quality manual, inspection plans, drawings and nonconformance procedure (these govern)
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.