Tactical RMM: remote support, troubleshooting and server care

Skills you'll practise

• Support a user with Remote Background and Take Control, and say when RDP Connect will and won't work
• Follow the documented route for agents that stop checking in (NATS first, then the agent and DNS)
• Read the server's logs and monitoring endpoint to find expired certificates, stuck queues and password guessing
• Back up, test-restore and migrate the server with the provided scripts, keeping the same DNS names
• Update the server and renew its Let's Encrypt certificate without the mistakes the update FAQ lists

Course outline

1. 1.Tactical RMM: remote support, troubleshooting and server careVideo · 1 min
2. 2.Remote support with Remote Background and Take ControlLesson · 17 min
3. 3.Troubleshooting agents and the serverLesson · 22 min
4. 4.Backup, restore and updatesLesson · 21 min
5. 5.Tactical RMM: remote support, troubleshooting and server care: knowledge checkKnowledge check · 18 questions
6. 6.Tactical RMM: nobody can log in on Monday morningScenario
7. 7.Final exam9 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• Remote background
• MeshCentral integration
• Tips and tricks (monitoring endpoint, run intervals, MeshCentral, Chocolatey)
• Troubleshooting
• FAQ
• How it all works (URLs, services, agent, Windows update management, logs)
• Backup
• Restore
• Updating the RMM (server updates, certificates)
• User roles and permissions
• Management commands
• Overriding default settings (token expiry, own certificate)