HubSpot email logging, tracking and sequences: how they work and what to do when they don't
For sales reps using HubSpot's email tools from Gmail or Outlook: the difference between tracking and logging, default log and track settings, logging past emails retroactively, never log lists and what they do and don't change, data privacy and tracking, self-open notifications, how sequences run, the events that unenroll a contact automatically, re-enrolling without duplicates, and what each common enrollment error means.
- Level
- Intermediate
- Length
- About 45 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 2 Oct 2026
- HubSpot
Skills you'll practise
- Explain the difference between tracking and logging an email and when each happens
- Log a past email retroactively and predict the effect of personal and account-wide never log lists
- Explain why tracking can be unavailable for a contact when data privacy settings are on
- Predict when a contact is unenrolled from a sequence automatically, and re-enroll without duplicate emails
- Interpret sequence enrollment errors and choose the right next step
Course outline
- 1.HubSpot email logging, tracking and sequencesVideo · 2 min
- 2.Tracking versus loggingLesson · 15 min
- 3.Never log listsLesson · 13 min
- 4.Sequences: enrollment, unenrollment and errorsLesson · 17 min
- 5.HubSpot email logging, tracking and sequences: how they work and what to do when they don't: knowledge checkKnowledge check · 15 questions
- 6.Final exam9 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- HubSpot Knowledge Base: Track and log emails with the HubSpot Sales Chrome extension
- HubSpot Knowledge Base: Log your sent and received emails to the CRM
- HubSpot Knowledge Base: Exclude recipients from CRM email and meeting logging (never log lists)
- HubSpot Knowledge Base: Unenroll contacts from a sequence
- HubSpot Knowledge Base: Troubleshoot sequence enrollment issues
- HubSpot Knowledge Base: Block self-open email notifications with the Outlook desktop add-in or Chrome extension
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