Teams meetings, chat and calling: support basics

Skills you'll practise

• Choose meeting options that fit internal meetings and large external events.
• Explain the difference between external access and guest access.
• Troubleshoot 'can't hear', 'can't be heard' and camera problems in a sensible order.
• Recognize network conditions that cause poor call quality.
• Describe what a user needs before they can make and receive phone calls, including an emergency address.

Course outline

1. 1.Teams meetings, chat and calling: support basicsVideo · 4 min
2. 2.Meeting options that prevent problemsLesson · 8 min
3. 3.Audio, video and the order to check thingsLesson · 8 min
4. 4.Access and calling basicsLesson · 8 min
5. 5.Teams meetings, chat and calling: support basics: knowledge checkKnowledge check · 30 questions
6. 6.Teams meetings, chat and calling: support basics: practical exerciseKnowledge check · 1 question
7. 7.Final exam10 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• Microsoft Learn: Manage meeting settings and the lobby in Microsoft Teams
• Microsoft Learn: External access vs guest access in Microsoft Teams
• Microsoft Learn: Prepare your organization's network for Microsoft Teams
• Microsoft Learn: Manage emergency addresses for your organization in Teams
• Windows privacy settings for microphone and camera