Mail and Teams everyday support
Shared mailboxes, delegate permissions, suspicious forwarding rules, and Teams guest vs external access.
- Level
- Beginner
- Length
- About 30 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 2 Oct 2026
- Microsoft Teams
- Microsoft 365
Skills you'll practise
- Choose between Full Access, Send As and Send on Behalf.
- Recognize risky inbox forwarding rules.
- Explain the difference between Teams guest access and external access.
Course outline
- 1.Mail and Teams everyday supportVideo · 4 min
- 2.Mailbox permissions and Teams collaborationLesson · 8 min
- 3.Calendar sharing and delegatesLesson · 8 min
- 4.Reading bounce messages (NDRs)Lesson · 8 min
- 5.Mail and Teams everyday support: knowledge checkKnowledge check · 14 questions
- 6.A partner wants to 'join our Teams'Scenario
- 7.Final exam6 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Microsoft Learn: Manage permissions for recipients in Exchange Online
- Microsoft Learn: About shared mailboxes
- Microsoft Learn: Guest access in Microsoft Teams
- Microsoft Learn: Manage external meetings and chat in Microsoft Teams
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.