Remote hands: clear requests and evidence photos

Write requests that can't be misread, run the call with read-backs, and ask for (and take) photos that actually prove what was done.

Skills you'll practise

Write a remote hands request with location, view, identity check, exact action, do-not-touch list, evidence and contact
Use closed-loop communication (read-back and confirmation) before any disruptive step
Judge whether a photo proves identity, the before state and the after state
Take evidence photos that are useful and respect other customers' privacy

1.Remote hands: clear requests and evidence photosVideo · 2 min
2.Requests that can't be misreadLesson · 14 min
3.Evidence photos that prove somethingLesson · 10 min
4.Handover notes and closing the loopLesson · 12 min
5.Remote hands: clear requests and evidence photos: knowledge checkKnowledge check · 24 questions
6.Remote hands: clear requests and evidence photos: practical exerciseKnowledge check · 1 question
7.The photo doesn't prove the cable movedScenario
8.Final exam6 questions · passing it completes the course, so people who already know the material can test out

The lessons and questions are written from these references, so learners can go back to the original.

General data-center operations practice
Your equipment vendors' installation and service guides (rail kits, PSU and BMC documentation)

Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.