Remote-hands procedures

Skills you'll practise

• Write a remote-hands request with unambiguous location, identity and task
• Include verification and rollback steps
• Confirm completion with evidence

Course outline

1. 1.Working with remote handsVideo · 2 min
2. 2.Requests that can't be misreadLesson · 14 min
3. 3.Working as remote hands: receiving a requestLesson · 12 min
4. 4.Closing the loop: evidence, handback and escalationLesson · 12 min
5. 5.Remote-hands procedures: knowledge checkKnowledge check · 18 questions
6. 6.Remote hands patched the wrong portScenario
7. 7.Final exam3 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• General data-center operations practice