Handoffs and incident coordination

Run shift handoffs that lose nothing, and coordinate incidents calmly with clear roles and updates.

Skills you'll practise

1.Leading through incidents and after-action reviewsVideo · 1 min
2.Handoffs and incident coordinationVideo · 2 min
3.Handoffs that don't drop thingsLesson · 12 min
4.Coordinating an incidentLesson · 14 min
5.After the incident: blameless reviewsLesson · 15 min
6.Handoffs and incident coordination: knowledge checkKnowledge check · 17 questions
7.Running an incident bridgeScenario
8.Final exam6 questions · passing it completes the course, so people who already know the material can test out

The lessons and questions are written from these references, so learners can go back to the original.

General incident coordination practice (single coordinator, defined roles, regular updates)
Your organization's incident and escalation procedure

Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.