Exception reporting that gets things fixed
Report problems with facts, impact and a clear ask, at the right time and to the right person.
- Level
- Beginner
- Length
- About 25 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Write an exception report with facts, impact and next steps
- Decide who needs to know and how fast
- Separate observations from assumptions
Course outline
- 1.Exception reporting that gets things fixedVideo · 2 min
- 2.What, impact, what nowLesson · 12 min
- 3.Who to tell, how fast, and howLesson · 15 min
- 4.Following up and spotting patternsLesson · 15 min
- 5.Exception reporting that gets things fixed: knowledge checkKnowledge check · 15 questions
- 6.Short shipment at receivingScenario
- 7.Final exam10 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Your organization's incident and exception reporting procedure
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.