Remote support and data protection
Support users remotely without compromising their trust or their data: consent-based sessions, spotting support scams, handling personal data, backups that actually restore, and wiping data before a device leaves.
- Level
- Beginner
- Length
- About 45 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Run a consent-based remote session and end it cleanly.
- Recognize a support scam and respond safely.
- Handle users' personal and company data with the minimum access needed.
- Choose backup and restore options (OneDrive, File History, backups) and remove data before disposal.
Course outline
- 1.Remote support and data protectionVideo · 4 min
- 2.Remote sessions built on consentLesson · 8 min
- 3.Backups, restores and data before disposalLesson · 8 min
- 4.Session hygiene: privacy, records and ending cleanlyLesson · 8 min
- 5.Remote support and data protection: knowledge checkKnowledge check · 15 questions
- 6.Remote support and data protection: practical exerciseKnowledge check · 1 question
- 7.'Microsoft' called and has a codeScenario
- 8.Final exam7 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Microsoft Support: Solve PC problems over a remote connection (Quick Assist)
- Microsoft Support: Protect yourself from tech support scams
- 3-2-1 backup rule
- NIST SP 800-88 Rev. 2: Guidelines for Media Sanitization (September 2025)
See it with your own jobs and topics
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