Printing end to end on Windows

Skills you'll practise

• Locate where a print job stopped using queue status, the PrintService logs and the path diagram.
• Explain Point and Print restrictions and the managed way to deploy drivers.
• Clear a stuck local queue safely without affecting other users.
• Collect the facts a print server owner needs in an escalation.

Course outline

1. 1.Printing end to end on WindowsVideo · 4 min
2. 2.Where a print job travelsLesson · 8 min
3. 3.Drivers, Point and Print and stuck queuesLesson · 8 min
4. 4.Print queues, ports and direct IP printingLesson · 8 min
5. 5.Printing end to end on Windows: knowledge checkKnowledge check · 20 questions
6. 6.Printing end to end on Windows: practical exerciseKnowledge check · 1 question
7. 7.Floor 2 can't print to the copierScenario
8. 8.Final exam7 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• Microsoft Support: Point and Print default behavior change (KB5005652)
• Microsoft Learn: Print spooler service
• Microsoft Learn: Troubleshoot printing issues