Remote support etiquette and backup options
Support users remotely with consent and privacy, and know what File History, OneDrive and restore points can and can't bring back.
- Level
- Beginner
- Length
- About 30 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Run a remote session with consent, privacy and clear communication.
- Explain what each Windows backup and recovery option protects.
- Recover a deleted file from the right source.
Course outline
- 1.Remote support etiquette and backup optionsVideo · 4 min
- 2.Remote sessions done rightLesson · 8 min
- 3.What each backup option protectsLesson · 8 min
- 4.File History, version history and testing restoresLesson · 8 min
- 5.Remote support etiquette and backup options: knowledge checkKnowledge check · 16 questions
- 6.Remote support etiquette and backup options: practical exerciseKnowledge check · 1 question
- 7."I deleted the client folder"Scenario
- 8.Final exam6 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Microsoft Support: Solve PC problems over a remote connection (Quick Assist)
- Microsoft Support: Back up your files with File History
- Microsoft Support: Restore deleted files or folders in OneDrive
- Microsoft Support: System Restore
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.