Vendor performance: onboarding, scorecards and corrective action
Work with suppliers on facts: collect the right information when setting them up, measure on-time, in-full and quality with clear denominators, raise problems in a way that gets them fixed, and manage supply risk with alternatives.
- Level
- Intermediate
- Length
- About 55 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- List the information to collect and verify when onboarding a supplier, and route bank-detail changes to finance for verification
- Calculate on-time, in-full, OTIF and defect-rate figures from a scorecard, stating the denominator
- Judge whether a scorecard comparison is supported by enough data
- Write a factual supplier issue report and request corrective action
- Explain the trade-offs of single and dual sourcing
- Describe how a supplier corrective action is verified before it is closed
Course outline
- 1.Vendor performance: onboarding, scorecards and corrective actionVideo · 2 min
- 2.Setting suppliers up properlyLesson · 15 min
- 3.Measuring performance: scorecards and denominatorsLesson · 20 min
- 4.Raising problems and corrective actionLesson · 20 min
- 5.Vendor performance: onboarding, scorecards and corrective action: knowledge checkKnowledge check · 17 questions
- 6.The bearings won't arrive in timeScenario
- 7.Final exam9 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.