Operations KPIs and dashboards
Define operations KPIs so they mean the same to everyone (formula, denominator, unit, source, owner), calculate common ones such as OTIF, fill rate and first-pass yield, and read a dashboard without being misled by small numbers, averages or changed definitions.
- Level
- Intermediate
- Length
- About 50 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Write a KPI definition with formula, numerator, denominator, unit, data source, owner and review frequency
- Calculate OTIF, line and unit fill rate, error rate and first-pass yield from raw counts
- Explain why rates need a stated denominator and why medians and trends can tell a different story from averages and single points
- Spot misleading dashboard readings: falling counts with rising rates, outliers, changed definitions and gamed measures
- Recommend an action from a dashboard that is supported by the data, and say what else you'd check
Course outline
- 1.Operations KPIs and dashboardsVideo · 2 min
- 2.What makes a KPI usableLesson · 15 min
- 3.Common operations KPIs and their denominatorsLesson · 18 min
- 4.Reading dashboards without fooling yourselfLesson · 17 min
- 5.Operations KPIs and dashboards: knowledge checkKnowledge check · 16 questions
- 6.OTIF fell off a cliffScenario
- 7.Final exam7 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- ASCM (APICS) supply chain dictionary and body of knowledge: reorder point, safety stock, ABC classification, inventory turns
- General operations and warehouse practice
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.