Supplier setup and bank-detail change control

Skills you'll practise

• Complete new-supplier setup with independent verification and approval by someone other than the requester
• Verify a bank-detail change through a known contact, never through details in the request
• Review a supplier master listing for duplicates, dormant records and employee-address matches
• Use a supplier-change report and payment holds to stop unverified changes reaching a payment run
• Escalate a suspected mandate or business email compromise attempt quickly

Course outline

1. 1.Supplier setup and bank-detail change controlVideo · 2 min
2. 2.Setting up a new supplierLesson · 15 min
3. 3.Changing bank details safelyLesson · 16 min
4. 4.Keeping the master file cleanLesson · 14 min
5. 5.Supplier setup and bank-detail change control: knowledge checkKnowledge check · 15 questions
6. 6.A new supplier, needed todayScenario
7. 7.Final exam7 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• FBI Internet Crime Complaint Center (IC3): Business Email Compromise (US example: verify account-change requests through a secondary channel)
• Report Fraud (UK police, formerly Action Fraud): Mandate fraud (UK example: verify changes to supplier bank details on a known number)
• Take Five to Stop Fraud (UK Finance): Invoice and mandate fraud advice for businesses
• IRS: About Form W-9, Request for Taxpayer Identification Number and Certification (US example of a supplier tax-ID form)
• U.S. GAO: Standards for Internal Control in the Federal Government (the "Green Book", GAO-14-704G, since superseded by GAO-25-107721). Principle 10, Design Control Activities, covers segregation of duties