Monitoring and alert response

Skills you'll practise

• Recognize common patterns in monitoring graphs
• Respond to an alert with acknowledge, investigate, resolve and document
• Correlate several alerts to one cause
• Tune thresholds and maintenance windows to reduce noise

Course outline

1. 1.Monitoring and alert responseVideo · 2 min
2. 2.Responding to alerts that matterLesson · 18 min
3. 3.Choosing what to monitor and setting thresholdsLesson · 15 min
4. 4.Making alerts actionable: routing, runbooks and handoverLesson · 15 min
5. 5.Monitoring and alert response: knowledge checkKnowledge check · 15 questions
6. 6.Sixty alerts in five minutesScenario
7. 7.Final exam8 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• Alerting practice: actionable alerts, thresholds, deduplication
• NinjaOne documentation: conditions and alerting (check current version)