Microsoft Teams administration: policies, outside access, lifecycle and call quality

Skills you'll practise

• Pick the least-privileged Teams admin role for a given task
• Predict a user's effective policy from direct, group-ranked and global assignments
• Set meeting lobby and messaging defaults and explain which ones organizers can change
• Configure external access domains and guest access to match a stated collaboration need
• Explain how group expiration, naming policy and restore apply to teams
• Choose Call Analytics for one user's bad call and the Call Quality Dashboard for org-wide patterns

Course outline

1. 1.Microsoft Teams administrationVideo · 3 min
2. 2.The admin center, roles and policiesLesson · 20 min
3. 3.Outside people and the team lifecycleLesson · 18 min
4. 4.Rooms, devices and call qualityLesson · 17 min
5. 5.Microsoft Teams administration: policies, outside access, lifecycle and call quality: knowledge checkKnowledge check · 15 questions
6. 6.Final exam10 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• Microsoft: Manage teams in the Microsoft Teams admin center
• Microsoft: Use Microsoft Teams administrator roles to manage Teams
• Microsoft: Manage meeting and events policies in Microsoft Teams
• Microsoft: IT Admins: Manage lobby options in Microsoft Teams
• Microsoft: Manage messaging policies in Teams
• Microsoft: Assign policies to users and groups
• Microsoft: Manage app permission policies in Microsoft Teams
• Microsoft: Manage agents and app setup policies in Microsoft Teams
• Microsoft: Use guest access and external access to collaborate with people outside your organization
• Microsoft: Manage external meetings and chat with people and organizations using Microsoft identities
• Microsoft: Turn guest access in Microsoft Teams on or off
• Microsoft: Set expiration for Microsoft 365 groups (Microsoft Entra ID)
• Microsoft: Microsoft 365 Groups and Microsoft Teams naming policy
• Microsoft: Manage devices in Microsoft Teams
• Microsoft: Create and configure resource accounts for Teams Rooms and panels

And 2 more.