Syncro RMM: agents, policy inheritance, Windows updates and remote access
The RMM side of Syncro from its documentation: generating an installer for the right policy folder, fixing agent installs, cloned images and unknown assets, approving or denying pending assets; how policy folders inherit, what the effective policy is and which settings add up rather than override; Windows Update policies that reboot at the wrong time or clash with WSUS and GPO; patches on the asset page; running scripts as System or the logged-in user; and Splashtop sessions that won't install, connect or stay open.
- Level
- Intermediate
- Length
- About 50 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 2 Oct 2026
- Syncro
- Syncro
Skills you'll practise
- Generate a Syncro installer that places the asset in the right organization and policy folder
- Fix failed installs, duplicate assets from cloned images and unknown assets created by sandboxes
- Approve or deny pending assets and explain what each does
- Predict a Syncro asset's effective policy, including the settings that are additive
- Set Windows Update policy schedules and reboots that do what you expect, and read an asset's Windows Patches subtab
- Troubleshoot Splashtop sessions and choose System or Logged In User for scripts
Course outline
- 1.Syncro RMM: agents, policy inheritance, Windows updates and remote accessVideo · 2 min
- 2.Getting agents in: installers, clones, unknown assets and approvalLesson · 17 min
- 3.Policy inheritance and Windows Update policiesLesson · 17 min
- 4.Scripts and Splashtop remote accessLesson · 16 min
- 5.Syncro RMM: agents, policy inheritance, Windows updates and remote access: knowledge checkKnowledge check · 17 questions
- 6.Final exam11 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Syncro documentation: Work with policies (inheritance and the effective policy)
- Syncro documentation: Deploy an endpoint (install the Syncro Agent, troubleshooting, clones, unknown assets)
- Syncro documentation: Asset approvals
- Syncro documentation: Best practices for Windows Update policies
- Syncro documentation: Windows updates on assets
- Syncro documentation: Run scripts
- Syncro documentation: Manage scripts (Run As, max run time)
- Syncro documentation: Troubleshooting Splashtop
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