rem0te day to day
For technicians who use rem0te: finding a customer's computer, what Connect actually does, helping someone who isn't enrolled with Quick Connect, why the two meanings of 'online' disagree, working a failed connection in the documented order with hbbs-probe, fixing the client you connect from, reading inventory and Windows event logs without connecting, keeping RustDesk clients and the agent current, and launching from Tactical RMM.
- Level
- Beginner
- Length
- About 45 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 2 Oct 2026
- rem0te · open source
Skills you'll practise
- Find a computer and start a session with Connect without handling its password
- Choose between a managed device and Quick Connect for a support request
- Work a 'target device is offline or does not exist' failure in the documented order and fix the technician's own client
- Read a computer's inventory and event log, knowing both are queued to the next heartbeat
- Read the RustDesk client update statuses and know when the installer must be re-run
Course outline
- 1.rem0te day to dayVideo · 2 min
- 2.Find it, connect, or Quick ConnectLesson · 15 min
- 3.When a connect failsLesson · 16 min
- 4.Inventory, event logs, updates and Tactical RMMLesson · 14 min
- 5.rem0te day to day: knowledge checkKnowledge check · 16 questions
- 6.Final exam9 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- rem0te docs: Technician guide
- rem0te docs: Connecting (connect paths, two meanings of online, hbbs-probe verdicts, ports)
- rem0te docs: Troubleshooting
- rem0te docs: Clients (Connect script, technician downloads, managed installer, Quick Connect)
- rem0te docs: Inventory and event logs
- rem0te docs: Updates (rem0te, RustDesk clients, hbbs/hbbr)
- rem0te docs: Tactical RMM integration
- rem0te docs: Access control (three levels, capabilities, business boundary, Quick Connect conditions)
- rem0te README (requirements, ports, quick start, levels, managed devices vs Quick Connect, limitations)
- RustDesk documentation: Self-host (hbbs ID/rendezvous server and hbbr relay server, ports)
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.