Google Workspace admin troubleshooting: mail flow, authentication and account problems

Skills you'll practise

• Check a domain's MX, SPF, DKIM and DMARC records against Google's documented values
• Set up DKIM in the right order and confirm it in a message header
• Roll out DMARC from p=none towards enforcement with reports going to a group or mailbox
• Use Email Log Search within its documented limits to trace a message
• Find why a user is suspended and decide whether and how to restore them
• Explain what happens when a user hits a Gmail sending limit, and work an alert in the alert center

Course outline

1. 1.Google Workspace mail and account troubleshootingVideo · 2 min
2. 2.Mail DNS: MX, SPF, DKIM and DMARCLesson · 20 min
3. 3.Tracing a message with Email Log SearchLesson · 13 min
4. 4.Account problems: suspensions, sending limits and alertsLesson · 15 min
5. 5.Google Workspace admin troubleshooting: mail flow, authentication and account problems: knowledge checkKnowledge check · 16 questions
6. 6.Final exam7 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• Google Workspace Admin Help: Set up MX records for Google Workspace
• Google Workspace Admin Help: Set up SPF
• Google Workspace Admin Help: Set up DKIM
• Google Workspace Admin Help: Set up DMARC
• Google Workspace Admin Help: Find messages with Email Log Search
• Google Workspace Admin Help: Restore a suspended user
• Google Workspace Admin Help: Gmail sending limits in Google Workspace
• Google Workspace Admin Help: View alert details (alert center)