Google endpoint management troubleshooting: sync, push certificates, passwords, ChromeOS and Windows
Fixing the device problems Google's Admin Help troubleshooting pages cover: what approve, block and delete really do, Android and iOS devices that won't sync, the Apple push certificate that iOS management depends on, password requirements and their grace period, reading the device log, retiring or disabling ChromeOS devices, and Windows settings that don't apply.
- Level
- Intermediate
- Length
- About 50 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 2 Oct 2026
- Google endpoint management
Skills you'll practise
- Choose between approve, block, delete and wipe, knowing what each does to work data
- Work through Google's checks for Android and iOS devices that don't sync
- Keep the Apple push certificate renewed with the same Apple ID
- Predict what users experience when a password requirement is applied, including wipe thresholds
- Decide between deprovisioning and disabling a ChromeOS device, and explain forced re-enrollment
- Trace a Windows setting that doesn't apply through the Endpoints list, audit log and device logs
Course outline
- 1.Google endpoint management troubleshootingVideo · 2 min
- 2.Mobile devices: device actions, sync problems and the device logLesson · 18 min
- 3.Password requirements: what users experienceLesson · 13 min
- 4.ChromeOS and Windows devicesLesson · 15 min
- 5.Google endpoint management troubleshooting: sync, push certificates, passwords, ChromeOS and Windows: knowledge checkKnowledge check · 16 questions
- 6.Final exam9 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Google Workspace Admin Help: Approve, block, unblock, or delete a managed device
- Google Workspace Admin Help: Troubleshoot managed Android devices for users
- Google Workspace Admin Help: Troubleshoot managed iOS devices for users
- Google Workspace Admin Help: Set up an Apple push certificate
- Google Workspace Admin Help: Require passwords for managed mobile devices
- Google Workspace Admin Help: Device log events
- Google Workspace Admin Help: Troubleshoot Windows device management
- Chrome Enterprise and Education Help: Repair, repurpose, or retire ChromeOS devices
- Chrome Enterprise and Education Help: Force wiped ChromeOS devices to re-enroll
See it with your own jobs and topics
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