IT Glue: organizing client documentation, passwords and access
How IT Glue structures documentation: organizations, core assets, flexible assets, documents and related items; general versus embedded passwords and how each is protected; PSA sync; and roles, groups and asset permissions, plus the activity logs, password access reporting and revision history that answer 'who did it?'.
- Level
- Intermediate
- Length
- About 45 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 2 Oct 2026
- IT Glue
Skills you'll practise
- Place information in the right IT Glue item type: core asset, flexible asset or document
- Choose between a general and an embedded password and explain how each is protected
- Link items as related items so a technician can reach the full picture in a click or two
- Explain what one-way PSA sync means for editing synced fields in IT Glue
- Assign roles and groups with least privilege and use activity logs, password access reports and revision history to answer audit questions
Course outline
- 1.IT Glue: documentation, passwords and accessVideo · 1 min
- 2.Where things goLesson · 15 min
- 3.Passwords and syncLesson · 15 min
- 4.Access and accountabilityLesson · 15 min
- 5.IT Glue: organizing client documentation, passwords and access: knowledge checkKnowledge check · 15 questions
- 6.Final exam7 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
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