Remote users: home Wi-Fi, ISPs, hotspots and "is it just me?"
Scope and diagnose remote-worker problems: home Wi-Fi vs ISP vs VPN vs company service, with evidence the user can collect.
- Level
- Intermediate
- Length
- About 40 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Scope a remote user's problem: just them, their home network, their ISP, the VPN, or the service
- Guide a user to collect useful evidence safely
- Separate home-network and ISP problems from company-side problems
Course outline
- 1.Remote users: home Wi-Fi, ISPs, hotspots and "is it just me?"Video · 5 min
- 2.Is it just me?Lesson · 14 min
- 3.Collecting evidence with the userLesson · 12 min
- 4.Home networks: mesh Wi-Fi, routers, ISP equipment and what to askLesson · 13 min
- 5.Remote users: home Wi-Fi, ISPs, hotspots and "is it just me?": knowledge checkKnowledge check · 14 questions
- 6.Remote worker blames the VPNScenario
- 7.Final exam3 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Remote work connectivity troubleshooting (industry practice)
- Microsoft Learn: Test-NetConnection cmdlet reference
- RFC 5737: IPv4 Address Blocks Reserved for Documentation
See it with your own jobs and topics
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