Customer-facing security conversations
Explain security in business terms, say no to unsafe requests without losing the customer, present a security summary honestly, and record decisions when a customer accepts a risk.
- Level
- Intermediate
- Length
- About 35 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Explain a security control by its business benefit, in plain words.
- Decline unsafe requests and offer a safe alternative.
- Present a monthly security summary: what's good, what's missing, what to do next.
- Record a customer's informed risk acceptance.
- Avoid fear-selling, guarantees and speculation.
Course outline
- 1.Customer-facing security conversationsVideo · 4 min
- 2.Explain the why in business termsLesson · 8 min
- 3.Saying no, offering yesLesson · 8 min
- 4.Presenting the monthly security summaryLesson · 8 min
- 5.Customer-facing security conversations: knowledge checkKnowledge check · 17 questions
- 6.Customer-facing security conversations: practical exerciseKnowledge check · 1 question
- 7.Final exam7 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- CISA: Cyber Essentials for small businesses
- NCSC (UK): Small Business Guide
- NIST SP 800-63B Digital Identity Guidelines: Authentication and Lifecycle Management
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.