RMM concepts and everyday NinjaOne workflows
Agents, policies, monitoring, patching and scripts: what an RMM does and how to use it without surprises.
- Level
- Beginner
- Length
- About 35 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
- NinjaOne
Skills you'll practise
- Explain what an RMM agent and policy do.
- Respond to a monitoring alert with evidence first.
- Run patching safely with pilot groups and reboot windows.
- Choose the right run-as context for a script.
Course outline
- 1.RMM concepts and everyday NinjaOne workflowsVideo · 4 min
- 2.Agents, policies, alerts and patchingLesson · 8 min
- 3.Scripting and automation through the RMMLesson · 8 min
- 4.Monitoring and alert hygieneLesson · 8 min
- 5.RMM concepts and everyday NinjaOne workflows: knowledge checkKnowledge check · 14 questions
- 6.RMM concepts and everyday NinjaOne workflows: practical exerciseKnowledge check · 1 question
- 7.Final exam8 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- NinjaOne documentation: agents, policies and patch management (product docs)
- Patch management practices (NIST SP 800-40 Rev. 4 overview)
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.