Duo MFA support

Skills you'll practise

• Walk a user through enrolling a device.
• Troubleshoot push notifications that don't arrive.
• Issue bypass codes only after verification, short-lived and single-use.

Course outline

1. 1.Duo MFA supportVideo · 4 min
2. 2.Enrollment, push problems and bypass codesLesson · 8 min
3. 3.Enrollment, new phones and reactivationLesson · 8 min
4. 4.Bypass codes, lockouts and suspicious pushesLesson · 8 min
5. 5.Duo MFA support: knowledge checkKnowledge check · 14 questions
6. 6.Request to bypass MFA for an executiveScenario
7. 7.Final exam6 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• Duo documentation: enrollment, push troubleshooting and bypass codes (product docs)
• NIST SP 800-63B Digital Identity Guidelines: Authentication and Lifecycle Management