Shared mailboxes and permissions
Set up shared mailboxes properly, choose between Full Access, Send As and Send on Behalf, and keep access tidy.
- Level
- Intermediate
- Length
- About 40 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 2 Oct 2026
- Microsoft 365
Skills you'll practise
- Choose Full Access, Send As or Send on Behalf to match an approved need.
- Read mailbox permission output and spot entries that should be removed.
- Explain automapping and sent-items behaviour and fix the common complaints about them.
- Set up a shared mailbox securely, with sign-in blocked and access granted through approved requests.
Course outline
- 1.Shared mailboxes and permissionsVideo · 4 min
- 2.Full Access, Send As and Send on BehalfLesson · 8 min
- 3.Automapping, sent items and everyday complaintsLesson · 8 min
- 4.Setting up and reviewing shared mailboxes securelyLesson · 8 min
- 5.Shared mailboxes and permissions: knowledge checkKnowledge check · 14 questions
- 6.Final exam6 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Microsoft Learn: About shared mailboxes
- Microsoft Learn: Manage permissions for recipients in Exchange Online
- Microsoft Learn: Add-MailboxPermission
- Microsoft Learn: Add-RecipientPermission
- Microsoft Learn: Set-Mailbox (MessageCopyForSentAsEnabled)
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.