Supporting multi-factor authentication
Help people set up and use MFA, handle lost phones safely, and understand why some methods are stronger.
- Level
- Beginner
- Length
- About 30 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 2 Oct 2026
- Microsoft Entra ID
- Microsoft 365
Skills you'll practise
- Explain in plain words what MFA protects against.
- Compare common MFA methods by strength.
- Handle a lost or replaced phone without weakening the account.
- Spot unexpected prompts as a sign of a password compromise.
Course outline
- 1.Supporting multi-factor authenticationVideo · 3 min
- 2.MFA methods and everyday supportLesson · 8 min
- 3.Registering, changing and removing methodsLesson · 8 min
- 4.Troubleshooting failed MFA sign-insLesson · 8 min
- 5.Supporting multi-factor authentication: knowledge checkKnowledge check · 17 questions
- 6.Sign-in prompts in the middle of the nightScenario
- 7.Final exam7 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- NIST SP 800-63B Digital Identity Guidelines: Authentication and Lifecycle Management
- Microsoft Learn: Authentication methods in Microsoft Entra ID
- Microsoft Learn: How number matching works in multifactor authentication push notifications
- CISA: Implementing Phishing-Resistant MFA (fact sheet)
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.