Reference checks

Skills you'll practise

• Explain what a reference can and can't tell you, and when to request one under your policy
• Run a structured reference call with job-related questions and a verified referee
• Record reference information factually and keep it confidential
• Handle discrepancies and concerns fairly, giving the candidate a chance to explain and involving HR

Course outline

1. 1.Reference checksVideo · 2 min
2. 2.What references can and can't tell youLesson · 15 min
3. 3.Running a structured reference callLesson · 15 min
4. 4.Discrepancies and concernsLesson · 15 min
5. 5.Reference checks: knowledge checkKnowledge check · 17 questions
6. 6.Reference checks: practical exerciseKnowledge check · 1 question
7. 7.A reference that raises a questionScenario
8. 8.Final exam4 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• General HR practice (fair process, consistency, confidentiality, documentation); check local employment law and your own policies
• General pre-employment screening practice: consent, verification, consistency and record keeping