Performance conversations
Prepare with facts, talk about behaviour and impact, listen, and agree specific actions with follow-up.
- Level
- Intermediate
- Length
- About 40 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Prepare a conversation using observable facts, not labels
- Describe behaviour and impact in a way the person can act on
- Listen for causes before agreeing actions
- Agree SMART actions, support and a review date, and record them
Course outline
- 1.Performance conversationsVideo · 1 min
- 2.Facts, impact, listening, actionsLesson · 16 min
- 3.Improvement plans that are fair and workableLesson · 16 min
- 4.Review meetings and documenting progressLesson · 15 min
- 5.Performance conversations: knowledge checkKnowledge check · 22 questions
- 6.Performance conversations: practical exerciseKnowledge check · 1 question
- 7.Coaching a manager before a performance conversationScenario
- 8.Final exam7 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- General HR practice (fair process, confidentiality, documentation); check local employment law and your own policies
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.