Planning your day and route
Plan a field day that works: fixed appointments and time windows first, sensible geographic order, realistic travel and job times with buffers, parts and access checked, and honest updates when the plan changes.
- Level
- Intermediate
- Length
- About 45 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Order a day's jobs by commitments (time windows, priorities) and geography
- Estimate a day's total time from travel, job and break times, with a buffer
- Re-plan when an urgent job or delay arrives, and decide who must be told
- Keep customers and dispatch informed with accurate ETAs
Course outline
- 1.Planning your day and routeVideo · 1 min
- 2.Building a workable dayLesson · 15 min
- 3.Ordering jobs: a worked exampleLesson · 16 min
- 4.When the plan changesLesson · 14 min
- 5.Planning your day and route: knowledge checkKnowledge check · 15 questions
- 6.An urgent call at 10:30Scenario
- 7.Final exam8 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Your service agreements (response and fix times) and dispatch procedure
- Local rules on driving hours, rest breaks and phone use while driving
- General field service scheduling practice
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.