Change windows and methods of procedure (MOPs)

Skills you'll practise

• Distinguish SOPs, MOPs and EOPs and say when each applies
• Review a MOP for missing sections (prerequisites, expected results, go/no-go, rollback, verification, communications)
• Place a go/no-go point so a full rollback still fits inside the change window
• Execute a MOP step by step, stopping and escalating when a result doesn't match
• Run a factual post-change review

Course outline

1. 1.Change windows and methods of procedureVideo · 2 min
2. 2.What a MOP is and what goes in itLesson · 14 min
3. 3.Planning the window: timing, reviews and rehearsalLesson · 13 min
4. 4.Executing the MOP and reviewing it afterwardsLesson · 13 min
5. 5.Change windows and methods of procedure (MOPs): knowledge checkKnowledge check · 16 questions
6. 6.Change windows and methods of procedure (MOPs): practical exerciseKnowledge check · 1 question
7. 7.A step that doesn't match, twenty minutes before go/no-goScenario
8. 8.Final exam8 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• ITIL 4: Change enablement practice (change types, authorization, review)
• ANSI/TIA-942: Telecommunications infrastructure standard for data centers
• General data-center operations practice