Dispatch and scheduling fundamentals
Assign jobs by priority, skills, travel and commitments, and keep customers informed when plans change.
- Level
- Intermediate
- Length
- About 35 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Prioritize jobs by impact, urgency and commitments
- Match jobs to technicians by skill, location and parts
- Communicate schedule changes promptly and honestly
Course outline
- 1.Dispatch and scheduling fundamentalsVideo · 2 min
- 2.Getting the right person to the right jobLesson · 15 min
- 3.Response times, skills and partsLesson · 15 min
- 4.Balancing the board through the dayLesson · 15 min
- 5.Dispatch and scheduling fundamentals: knowledge checkKnowledge check · 15 questions
- 6.Missing part, waiting customerScenario
- 7.Final exam4 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- Your service agreements and dispatch procedure
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.