Coaching and feedback that changes behaviour
Give specific, timely feedback about behaviour and its impact, and coach people to their own next steps.
- Level
- Beginner
- Length
- About 35 minutes
- Contents
- 3 lessons · 2 videos · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Give feedback that describes a specific situation, behaviour and impact
- Use open questions to coach instead of telling
- Handle feedback to a strong performer about a shortcut
Course outline
- 1.Coaching, feedback and conflictVideo · 2 min
- 2.Coaching and feedbackVideo · 2 min
- 3.Specific, timely, about behaviourLesson · 15 min
- 4.Coaching conversations with open questionsLesson · 15 min
- 5.Positive feedback and making feedback stickLesson · 14 min
- 6.Coaching and feedback that changes behaviour: knowledge checkKnowledge check · 18 questions
- 7.Feedback for a high performer who cut cornersScenario
- 8.Final exam5 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- General coaching practice; situation–behaviour–impact feedback model
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.