Building and using product knowledge
Learn your product in a way you can use with customers: what it does, for whom, its limits, and where to check.
- Level
- Beginner
- Length
- About 30 minutes
- Contents
- 3 lessons · 1 video · final exam
- Status
- Published · updated 1 Oct 2026
Skills you'll practise
- Describe a product in terms of the customer problems it solves
- State its important limits and where to verify details
- Answer a product question honestly when you don't know
- Keep a personal product fact sheet with sources
Course outline
- 1.Product knowledge you can trustVideo · 2 min
- 2.Know it, show it, check itLesson · 12 min
- 3.Learning a new release quicklyLesson · 14 min
- 4.Explaining limits and roadmap items honestlyLesson · 14 min
- 5.Building and using product knowledge: knowledge checkKnowledge check · 22 questions
- 6.Building and using product knowledge: practical exerciseKnowledge check · 1 question
- 7.Final exam8 questions · passing it completes the course, so people who already know the material can test out
Sources it draws on
The lessons and questions are written from these references, so learners can go back to the original.
- General consultative-selling practice (discovery, qualification, value)
See it with your own jobs and topics
Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.