Process mapping: from a validated as-is map to a tested to-be process

Skills you'll practise

• Validate an as-is process map with the people who do the work and correct it against what actually happens
• Calculate lead time, process time and the first-time-right rate of an as-is process from map data
• Identify improvement opportunities on an as-is map using change concepts such as removing waits, handoffs and error-prone steps
• Design a to-be map and write the change list that turns the as-is into the to-be, with an owner for each change
• Plan small tests of to-be changes and the steps that make a proven change standard work

Course outline

1. 1.Validate an as-is process map with the people who do the workLesson · 20 min
2. 2.Calculate lead time, process time and first-time-right from map dataLesson · 20 min
3. 3.Identify improvement opportunities on an as-is map using change conceptsLesson · 20 min
4. 4.Design a to-be map and write the change listLesson · 22 min
5. 5.Plan small tests of to-be changes and make proven changes standard workLesson · 13 min
6. 6.Process mapping: from a validated as-is map to a tested to-be process: knowledge checkKnowledge check · 14 questions
7. 7.Process mapping: from a validated as-is map to a tested to-be process: practical exerciseKnowledge check · 1 question
8. 8.Final exam10 questions · passing it completes the course, so people who already know the material can test out

Sources it draws on

The lessons and questions are written from these references, so learners can go back to the original.

• AHRQ Digital Healthcare Research: Workflow Assessment for Health IT Toolkit, Flowchart
• GOV.UK Service Manual: Map and understand a user's whole problem
• Lean Enterprise Institute: Value-stream mapping (lexicon)
• IHI: Model for Improvement, Selecting Changes
• IHI: Model for Improvement, Testing Changes (PDSA cycles)
• IHI: Model for Improvement, Implementing Changes