Mail, shipping and courier handling

Log incoming mail and deliveries, protect confidential and signed-for items, respond safely to suspicious packages, and send and track shipments.

Skills you'll practise

Log and hand over signed-for, confidential and delivered items with a clear record
Check deliveries against the delivery note before signing
Respond to a suspicious package by isolating it and reporting it without further handling
Calculate billable weight from a stated carrier rule and track a shipment to proof of delivery

1.Mail, shipping and courier handlingVideo · 2 min
2.Incoming mail and deliveriesLesson · 14 min
3.Suspicious items and mailroom safetyLesson · 12 min
4.Sending shipments and tracking themLesson · 14 min
5.Mail, shipping and courier handling: knowledge checkKnowledge check · 20 questions
6.Mail, shipping and courier handling: practical exerciseKnowledge check · 1 question
7.Final exam8 questions · passing it completes the course, so people who already know the material can test out

The lessons and questions are written from these references, so learners can go back to the original.

General mailroom and front-desk practice (logging, signed-for items, confidential mail, outgoing shipments)
General public safety guidance on suspicious mail and packages (do not open or handle further, isolate, report through your emergency procedure)
General office administration and recordkeeping practice

Tell us about your team and we'll walk you through setup, from choosing jobs to your first skills check.